Troubleshooting Blank Screen on Trezor.io/Start

A blank screen on Trezor.io/Start can be frustrating, especially when you're eager to set up or access your Trezor hardware wallet. This issue is often caused by browser settings, extension conflicts, or communication errors between your browser and the Trezor Bridge. Thankfully, it can usually be resolved with a few straightforward steps.

This guide will walk you through how to fix a blank or unresponsive screen on Trezor.io/Start, helping you get back to safely managing your crypto wallet.

✅ Quick Checklist Before You Begin

• Use a supported browser: Chrome, Firefox, Brave, or Edge
• Make sure your Trezor device is connected via USB
• Confirm your computer has internet access
• Restart your browser and try again

If you're still seeing a blank screen, follow the steps below.

1. Clear Browser Cache and Cookies

A corrupted cache or old cookies can interfere with how Trezor.io/Start loads.

How to Fix:

• Open your browser’s settings
• Go to Privacy & Security > Clear Browsing Data
• Select Cached images and files and Cookies and other site data
• Click Clear Data
• Reload https://trezor.io/start

If this doesn't solve the issue, move on to the next step.

2. Disable Browser Extensions

Extensions like ad blockers, script blockers, or wallet tools (e.g. MetaMask) can block scripts needed for Trezor.io/Start to function.

How to Fix:

• Temporarily disable all extensions
• Reload the page
• If it works, re-enable extensions one by one to identify the culprit
• Consider using an incognito/private window with extensions disabled by default

3. Try a Different Browser

Sometimes, the issue is browser-specific. If the blank screen persists:

How to Fix:

• Try opening Trezor.io/Start in another supported browser (e.g., move from Chrome to Firefox)
• Make sure JavaScript is enabled
• If using Brave, turn off shields for the site

4. Ensure Trezor Bridge Is Installed and Running

If you're accessing Trezor via a browser, it relies on Trezor Bridge to communicate with your device.

How to Fix:

• Go to Trezor.io/Start
• If prompted, download and install Trezor Bridge
• After installation, restart your browser
• Try loading the page again

Check if the Bridge service is running:

• Windows: Look in the system tray for "Trezor Bridge"
• macOS: Use Activity Monitor to confirm it’s active
• Linux: Use ps or system monitor tools to check processes

5. Turn Off VPN or Antivirus Software Temporarily

VPNs and some firewall or antivirus settings can block script execution or web traffic.

How to Fix:

• Temporarily disable your VPN or antivirus
• Reload Trezor.io/Start
• If the page loads, add an exception to your antivirus/firewall for the site

Always turn your protection back on after testing.

6. Use the Trezor Suite Desktop App Instead

If you can't resolve the blank screen in the browser, switch to the Trezor Suite desktop app, which doesn’t rely on browser security settings.

How to Do It:

• Download Trezor Suite from the official site
• Install it on your system (Windows, macOS, or Linux)
• Open the app and connect your device
• Complete setup or manage your wallet from there

Trezor Suite offers a more stable experience and doesn’t require Trezor Bridge.

7. Check for System Updates or Restart

If none of the above works:

Try This:

• Restart your computer
• Update your browser to the latest version
• Check for OS updates (especially USB-related drivers)
• Reconnect your Trezor device after reboot

8. Test on Another Computer

If possible, try accessing Trezor.io/Start on a different machine. If it works there, the issue is isolated to your original system — which helps narrow down browser, system, or extension problems.

When to Contact Support

If you still encounter a blank screen after trying all the above:

• Reach out to Trezor Support
• Include details like your browser, OS version, device model, and any recent changes

Never share your recovery seed or private information when seeking help.

Final Thoughts

A blank screen on Trezor.io/Start is usually tied to browser conflicts, missing components, or local system settings. With these step-by-step fixes, most users can resolve the issue quickly and resume their setup or wallet access safely.